FAQ (Frequently Asked Questions)

You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that Life Lyne 1:5 is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."

Order preparation begins promptly after you place your order, so changes or cancellations—including address modifications—cannot be guaranteed. To discuss the matter, please contact us at Contact@LifeLyne15.com as soon as possible.

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please make sure that you filled in the correct email address or check your Spam/Junk mailbox again if you do not see any email in your inbox.

If you checked your Spam/Junk mailbox and still did not receive the confirmation email, email us at Contact@LifeLyne15.com so we may investigate this for you.

Unfortunately, we currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that Life Lyne 1:5 is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."

Order preparation begins promptly after you place your order, so changes or cancellations—including address modifications—cannot be guaranteed. To discuss the matter, please contact us at Contact@LifeLyne15.com as soon as possible.

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please make sure that you filled in the correct email address or check your Spam/Junk mailbox again if you do not see any email in your inbox.

If you checked your Spam/Junk mailbox and still did not receive the confirmation email, email us at Contact@LifeLyne15.com so we may investigate this for you.

Unfortunately, we currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

We accept Visa, MasterCard, Amex, Discover, Diners Club, Shop Pay, PayPal, Apple Pay, and Google Pay.

Your payment method will be charged immediately after your order has been successfully placed.

We use SSL technology to encrypt your credit card information, ensuring it is only used for the transaction and not stored.

Life Lyne 1:5 products are printed and shipped from different fulfillment centers in the US.

Please check with other members of your family and neighbors to see if one of them could have received it and put it in your house. You may also contact your local Post Office, put them on notice and let them know that your package was never delivered providing them with the tracking number. This has to be done by you at the delivery address and they will start a Postal Investigation as Postal theft is a Federal Crime and they do investigate your claim.

If you had forgotten to apply a discount code that was offered to you, contact our team at Contact@LifeLyne15.com. We will respond to you promptly.

Unfortunately only one discount code can be applied per order.

The promo code you received can be used on your first order only. It cannot be combined with other offers, promotions, or already marked-down merchandise. Please note that the code has no cash value and cannot be applied to previous purchases.

Why can’t I apply my one-time 10% discount code?

If your one-time 10% discount code isn’t working at checkout, it might be due to one of the following reasons:

Not your first order: The one-time discount is only valid for first-time purchases.
Sale items: The code doesn’t apply to items already on sale.
Another discount applied: Only one discount code can be used per order, so the 15% code won’t work if you’ve already used another code.

If none of these apply, feel free to contact us for assistance at Contact@LifeLyne15.com.